Orders on your printer
New orders print straight away. Accept with a time, or reject, right on the printer.
Just 5% commission
Reach local customers without handing over a third of your takings. Eat Seaham is run from just down the road, for Seaham's independent takeaways.
Simple, honest fees
We charge 5% commission on your food and delivery total. Card payments are processed by our payment provider, Stripe, which charges 1.5% + 20p per order. We pass that on at cost, without adding anything. Both are taken automatically from each payment, and only on orders you accept.
On a £20.00 order
- Food and delivery
- £20.00
- Our 5% commission
- −£1.00
- Card processing (Stripe, 1.5% + 20p)
- −£0.50
- You receive
- £18.50
Customers also pay Eat Seaham a 50p service charge, which doesn't come out of your share. Our fees exclude VAT, which is added where applicable.
Coming soon
Let our drivers deliver for you
Rather not deliver? You can choose to have our own drivers deliver your orders instead of your own.
- If you use your own drivers, nothing changes: 5% on everything, plus card processing at cost.
- Only if you use our drivers, delivery orders are 9% of the food, and the customer's delivery charge (£3.50 in Seaham) comes to us to pay the driver.
- Collection orders are always 5%, whichever you choose.
- A driver accepts every delivery before it reaches you, so you only cook what we can deliver.
On £20.00 of food, only when our drivers deliver it
- Food
- £20.00
- Our 9% commission (our drivers only)
- −£1.80
- Card processing (Stripe, 1.5% + 20p)
- −£0.50
- You receive
- £17.70
The customer pays the £3.50 delivery charge and the 50p service charge on top, neither of which comes out of your share. Our fees exclude VAT, which is added where applicable.
Everything you need to run it
A dashboard for your phone
See and manage live orders from your phone during service, with a sound alert for new ones.
Your menu, your way
Dishes, photos, options, extras and allergens. Mark something sold out in a tap and it leaves your menu.
Control when you're busy
Set your hours and holidays, add time when you're busy, or pause orders altogether.
Your delivery areas
Choose where you deliver, what it costs and your minimum order for each area. Offer collection too.
Your own offers
Run discounts, codes, free delivery and multi-buys whenever you want more orders.
See what you're earning
Sales, best sellers, monthly statements and a download for your accountant.
Logins for your team
Give staff their own logins, limited to what they need, so you can see who did what.
How an order works
- 1
The order comes in
It prints in your kitchen and shows on your dashboard. The customer's card is held, not charged.
- 2
You accept it
Choose how long it'll take. The card is charged now, and the customer sees your time straight away.
- 3
You make it
Your driver delivers it, or the customer collects it from you.
- 4
You get paid
Your share goes to your Stripe account and on to your bank on Stripe's payout schedule.
What you'll need
- Food business registration with your local authority
- Public liability insurance
- A Stripe account, which we'll help you open
- Your own drivers, properly licensed and insured, if you deliver
- Your menu with accurate allergen information
- Your logo and a good photo of your food
How to join
- 1. Apply. Tell us about your business and kitchen. It only takes a few minutes.
- 2. Set up. We'll help you with your menu, photos, logo, documents and Stripe payouts.
- 3. We check. We review every new kitchen, usually within two working days.
- 4. Go live. Customers can find your kitchen and start ordering.
Common questions
Who delivers the food?
You do, with your own staff or drivers. Eat Seaham doesn't provide drivers. You can also offer collection, or collection only.
What if I can't take an order?
Reject it with a reason. The customer isn't charged and you pay no fee. If nobody answers in time, the order is cancelled and the same applies.
Who pays for refunds?
A part refund comes out of your share of that order. If an order is refunded in full, we give back our commission too. The card processing fee isn't returned, because Stripe keeps its fee when a payment is refunded.
What's the card processing fee?
It's what our payment provider, Stripe, charges to take a card payment: 1.5% + 20p of your food and delivery total on each order (50p on a £20 order). We pass it on at cost and don't add anything. We pay the card fee on our own 50p service charge, and cover the extra Stripe charges for business or non-UK cards.
What does the 50p service charge mean for me?
Nothing comes out of your share. Customers pay it to Eat Seaham on each order, and it's shown before they pay.
How does the charity donation work?
We give 10% of our commission to The Bradley Lowery Foundation. It comes out of our share, so it doesn't change what you receive.
The full details are in our kitchen partner terms. Anything else? Email hello@eat-seaham.co.uk.