Privacy policy

Eat Seaham is a trading name of Accelerated Media UK Limited, a company registered in England and Wales (company number 14817428) with its registered office at Suite 2 Byron House, Hall Dene Way, Seaham Grange Industrial Estate, Seaham, SR7 0PY. We are the controller of the personal information described here. We are registered with the Information Commissioner's Office (registration number ZB854635). Contact us about privacy at privacy@eat-seaham.co.uk.

When you order, the kitchen you order from also receives your details so it can make and deliver your food. The kitchen is an independent business and is responsible for how it uses those details.

• Contact details: name, email address and phone number.
• Addresses: delivery addresses and delivery instructions, and any you choose to save.
• Orders: what you ordered, from which kitchen, when, notes you added (which may include allergy information) and order status.
• Payments: handled by Stripe. We never see or store your full card number; we receive only a payment reference and limited details such as the card brand and last four digits.
• Marketing choices: whether you've opted in to offers by email or text, and when and where you did so.
• Technical information: sign-in records and basic logs (such as IP address and browser type) to keep the service secure.
• For kitchen partners: business details, team members' names and emails, and documents such as insurance and food registration.
• For our delivery drivers: name, mobile number, vehicle and registration, when you're available, and the deliveries you make.

Allergy information in an order note can be health information. We use it only to pass it to the kitchen for your order, because you have chosen to give it to us for that purpose.

• To take and pass on your order and payment, and keep you updated on it: performance of a contract.
• To run your account, sign you in and remember saved addresses: performance of a contract.
• To prevent fraud, keep the site secure and resolve problems: our legitimate interests.
• To keep financial and tax records: legal obligation.
• To send offers and news, only if you opt in: consent, which you can withdraw at any time.

• The kitchen you order from: your name, phone, address, order and notes, so it can prepare and deliver your food.
• Our driver, when one of Eat Seaham's own drivers delivers your order: your first name, phone, delivery address and notes, only while they're delivering it. Before a driver takes a job they see only the area it's going to.
• Stripe (payments), Supabase (our database and sign-in, hosted in the EU), Netlify (website hosting), Resend (email), Cloudflare (a security check that stops bots at sign-in and checkout) and PrinterCo (order printers in kitchens) and Twilio (text messages to our drivers). They act on our instructions.
• postcodes.io, to work out delivery distances from a postcode (we send only the postcode).
• The police, regulators or courts where the law requires it.

Some of these providers may process information outside the UK, for example in the EU or the United States. Where they do, we rely on UK adequacy regulations or the UK's approved data transfer agreements to protect it. We never sell your personal information.

• Order and payment records: 6 years after the order, for tax and accounting.
• Your account: until you ask us to delete it, or after 3 years without use.
• Marketing preferences: until you unsubscribe, after which we keep a note so we don't contact you again.
• Security logs: up to 12 months.

You can ask to see a copy of your information, correct it, delete it, restrict or object to how we use it, or receive it in a portable format. You can withdraw marketing consent at any time using the unsubscribe link in any marketing message, or by emailing us. To make a request, email privacy@eat-seaham.co.uk; we will reply within one month.

If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

We only use cookies and similar storage that the site needs to work, such as keeping you signed in and remembering your basket. See our cookie policy.

We may update this policy. The date at the top shows when it last changed; we will tell you about significant changes.